Shipping policy
Shipping Origin
LIUMI orders are shipped from Hong Kong, China.
Order Preparation
Please allow approximately 2 business days to prepare your order before shipment. Business days exclude weekends and public holidays.
If preparation takes longer than expected, we will contact you using the email address provided with your order.
Shipping Rates to the United States
| Order value (USD) | Standard shipping |
|---|---|
| US$69 or more | Free |
| Less than US$69 | US$8 |
The free-shipping threshold is based on the merchandise subtotal after discounts, excluding shipping charges and taxes.
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Estimated Delivery Time
Standard delivery to the United States takes approximately Standard delivery to the United States typically takes approximately 12–20 business days after shipment.
This estimate does not include the 2-business-day preparation period. Please allow time for both preparation and shipping when planning your purchase.
Delivery times are estimates, not guaranteed arrival dates. Customs clearance, public holidays, weather, and carrier delays may affect delivery.
If you are ordering for a gift or a specific occasion, please allow extra time.
Other Destinations
The rates and delivery estimate above apply to orders shipped to the United States.
For delivery to another destination, please contact sandy.ai@pipo.com.cn before placing your order to confirm availability, shipping costs, and estimated delivery times.
Shipping Address
Please ensure your delivery address is complete and accurate, including any apartment or unit number.
If you need to correct your address, email sandy.ai@pipo.com.cn as soon as possible. We will do our best to help, but changes may not be possible once your order has shipped.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, contact sandy.ai@pipo.com.cn with your order number.
We will help investigate the shipment and work with you to resolve the issue. Nothing in this policy limits your rights under applicable consumer law.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and clear photographs of the item and packaging.
Please refer to our Return & Refund Policy for further details.
Contact Us
LIUMI
Email: sandy.ai@pipo.com.cn
We usually respond within 1–2 business days, excluding weekends and public holidays.