Contact information
Have a question about LIUMI jewelry or your order? We’re happy to help with product details, materials, sizing, shipping, and returns.
Store: LIUMI
Website: www.liumi.store
Email: sandy.ai@pipo.com.cn
We usually respond within 1–2 business days, excluding weekends and public holidays.
Order Support
When contacting us about an order, please include your order number and the email address used at checkout.
If your item arrived damaged or incorrect, please also include clear photographs of the item and packaging so we can assist you more quickly.
Returns
Please contact us before sending an item back. Once your return is approved, we will provide the return address and shipping instructions.
Do not use the address on the original parcel unless we specifically instruct you to do so.