Return Policy

Last Updated: September 3, 2026

At LIUMI, we want you to feel confident when shopping with us. If your purchase isn't quite right for you, we offer a 30-day return policy.

30-DAY RETURNS

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

  • Be unused and unworn
  • Remain in its original condition
  • Include the original packaging
  • Show no signs of damage, alteration, or wear

Items that do not meet these conditions may not be eligible for a return.

HOW TO START A RETURN

To begin a return, please email Ben.lai@pipo.com.cn with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our customer service team will provide you with return instructions. Please do not send items back without contacting us first.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photos of the item so that we can assist you quickly.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Items that have been worn or used
  • Items damaged after delivery
  • Items that have been altered or modified
  • Items returned without their original packaging
  • Gift cards

EXCHANGES

We do not currently offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

SALE ITEMS

Sale items are subject to the same return conditions as regular-priced items.

QUESTIONS

If you have any questions about our return policy, please contact us at Ben.lai@pipo.com.cn.

Need help with your order?
Ben.lai@pipo.com.cn

LIUMI — We're here to help make your shopping experience simple and worry-free.