Shipping Policy

Last Updated: September 3, 2026

At LIUMI, we carefully prepare every order before it makes its way to you. This page provides information about our order processing and shipping times.

SHIPPING TO THE UNITED STATES

We currently offer shipping to customers in the United States.

FREE SHIPPING

Enjoy FREE STANDARD SHIPPING on all U.S. orders over $69.

For orders under $69, standard shipping rates will be calculated and displayed at checkout.

PROCESSING TIME

Orders are typically processed and prepared for shipment within 3–5 business days.

Please note that processing times may be longer during holidays, promotions, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

DELIVERY TIME

After your order has been processed and shipped, standard delivery to the United States typically takes approximately:

12–20 BUSINESS DAYS

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, customs procedures, holidays, and other circumstances outside of our control.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow some time for tracking information to become active after the package has been shipped.

If your tracking information has not updated for several business days, please contact our customer service team and we will be happy to help.

CUSTOMS AND IMPORT FEES

For international orders, if available, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

DELAYS

While we do our best to ensure your order arrives within the estimated delivery window, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Holidays
  • Customs processing
  • Incorrect or incomplete shipping information
  • Unexpected transportation delays

We appreciate your patience if your order takes longer than expected.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address is complete and accurate before placing your order.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

LIUMI is not responsible for orders delivered to an incorrect address provided by the customer.

LOST OR DAMAGED PACKAGES

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and any relevant details. We will work with you to help resolve the issue.

CONTACT US

If you have any questions about shipping or your order, please contact us:

Email: Ben.lai@pipo.com.cn

We aim to respond to customer inquiries within 1–2 business days.

LIUMI — Thank you for your patience and for choosing LIUMI.